Wipro Freshers Recruitment | IT Service Desk (0-1 year) | Pune
Wipro Freshers Recruitment in Pune For IT Service Desk Position. Graduates are eligible to apply for this job. More details regarding Wipro Pune Freshers Job Openings is given below.
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Company Name: Wipro
Job Location: Pune
Role Category: IT Support
Job Position: IT Service Desk (IT Service Desk Agent L1)
Experience: 0 to 1 year
Qualification: Graduation and above
Job Description:
- Wipro is hiring Freshers For IT Service Desk – Pune Location.
- International Process – Voice/Blended Process.
- Salary – As per market standards.
- Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution.
Eligibility Criteria:
- Minimum graduation is mandatory.
- Language: Proficient in English (Read + Write + Speak).
- Equivalent test of spoken and written and technical IT specific knowledge in both and English.
Main Responsibilities:
- Adherence to policies and procedures, closure of open calls after resolution.
Major Activities:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD.
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
- Makes recommendations for updates to the KBI database.
How To Apply:
-
Registrations are closed