Verizon Job Openings For BE, BTech Freshers in Hyderabad As Software Engineer On August 2016

Company Name: Verizon

Job Location: Hyderabad

Experience: Freshers

Job Category: IT | Software

Job Position: Software Engineer

Qualification: BE, BTech..etc

Eligibility Criteria:

• BA/BS Degree or equivalent work experience.
• ITIL Foundation Certification is a must.
• Recent technical and/or support experience.
• Knowledge and familiarity with the IT critical support structure and processes.
• Knowledge of Mission, Business and System Flow Critical applications used by multiple lines of businesses
• Perceptual and analytical thinking, excellent time management, and follow-up skills.
• Strong interpersonal communication skills, with strong oral and written abilities.
• Ability to logically troubleshoot problems based on timeline and/or data flow.
• Capability of working independently with general supervision and work checked at critical points.
• Capability of performing medium technical tasks without supervision.
• Capability to logically troubleshoot problems based on timeline and/or data flow
• Ability to provide continuous feedback to improve processes for high level of systems availability.
• Strong meeting and conference facilitation skills, with strong oral abilities to handle conference calls with large number of participants.
• Knowledge of ITIL and IT Service Management best practices with Major Incident, Problem Management, and Change Management.
• Ability to effectively work with support teams throughout IT to identify and implement availability improvements.
• Ability to effectively work with support teams throughout IT to identify and implement best practices in change management.
• Ability to work flexible hours / shifts based on the needs of the business.
• Ability to multi-task and dynamically prioritize based on situation.

Job Responsibilities:

• The candidate will work in a team and have distinct responsibilities for the areas they are accountable.
• The position requires flexibility with schedule subject to change with business priorities.
• The position will require employees to work 24X7 and also on holidays.
• The employees will also need to adhere to fixed break timings.
• Production Support / End User Support – Creates value-added consistent approaches (e.g., root cause analysis) to proactively reduce problems for end-users. Leverages advanced customer service skills to adeptly manage difficult communications and provide support to highly frustrated users.
• Technical Communication – Facilitates conference calls and drive engagement of a large number of IT support teams to drive resolution to major incidents / outages.  Identifies root cause and exposures by identifying action plan with an action owner to address issues to closure.  Facilitates formal outage reviews with action owners and stakeholders to address high visibility critical outages and ensure discussion is thoroughly documented and follow-up actions addressed to closure.
• Drives Enterprise adherence to Change Management policies – Works across IT and Business teams to scrutinize changes for completeness, including good implementation and back-out plans, documenting interfacing application, as well as ensuring use of common established/documented approaches to change management to minimize the impact of change-related outages upon service quality.
• Testing – Identifies and ensures best practices in change management are utilized throughout software development lifecycle.

How To Apply: Apply For This Job.

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