Unisys Freshers Recruitment | Service Desk Associate | Bangalore

Unisys Freshers Recruitment in Bangalore For Service Desk Associate Position. Engineering Graduate Freshers are eligible to apply for this job. More details regarding Unisys Bangalore Freshers Job Openings is given below.

Company Name: Unisys

Job Location: Bangalore

Job Position: Service Desk Associate (International Voice Support) – Engineering Fresher

Experience: Freshers

Qualification: Bachelor’s Degree

Job Description:

• The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
• This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

Eligibility Criteria:

• No prior experience required

Job Responsibilities:

• First point of contact for all end user reported issues or requests.
• Typically provides technical support for Internal and External customers.
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Maintains call quality and response times as per the agreed SLA’s.
• Maintains records of calls and ensure all cases are updated in the system.
• Support multiple clients through customer service professionalism and insight.

Key Skills:

• Excellent verbal and written communication.
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
• Multitasking and coordination skills.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Willingness and ability to work in shifts (24×7).
• Team Player.

How To Apply:

• Apply For This Job

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