Tech Mahindra Recruitment | Technical Support Associate (0-3 years) | Hyderabad
Tech Mahindra Freshers and Experienced Recruitment in Hyderabad For Technical Support Associate Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Tech Mahindra Hyderabad Job Openings is given below.
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Company Name: Tech Mahindra
Job Location: Hyderabad
Job Position: Technical Support Associate
Salary: Rs. 2,50,000 – 4,25,000/- per annum
Experience: Freshers / 0 to 3 years
Qualification: Any Graduation, Post Graduation
Job Description:
- Tech Mahindra is looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.
- You will diagnose and troubleshoot software and hardware problems and help the customers to have uninterrupted usage of the Telecom products.
- Five days of working in the week with two days rotational off.
- Australian shift timings.
- Your job will be based out in Hyderabad-Bahadurpally with Work At Office right from Day 1 of joining.
Eligibility Criteria:
- Any fresher graduate or Post Graduate candidates or experienced from any international BPO/ITES background can apply.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role would be an added advantage.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Flexible for rotational shift, having known that your client base is from Australian thus you should be comfortable doing rotational shift.
- Immediate joining would be an added advantage.
- You should be convenient with Work at Office.
Job Responsibilities:
- Research and identify solutions to software and hardware issues.
- Ask customers targeted questions to quickly understand the root cause of the problem.
- Perform a series of actions via Voice process, until they’ve solved a technical issue.
- Escalate unresolved issues to the appropriate internal teams.
- Collect prompt and accurate feedback from customers.
- Master the use of a helpdesk software.
Perks and Benefits:
- Remuneration will be disclosed at the time of initial screening or once you successfully clear up all the interview rounds.
Note:
- All of the above tasks can be made easier only if you get familiarized with customer support software.
- As a CSR agent, you should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner.