Talend Freshers Recruitment 2021 | Associate Technical Support Engineer (Java) | Bangalore
Talend Freshers Recruitment 2021 in Bangalore For Associate Technical Support Engineer (Java) Position. BE, BTech Freshers 2021 are eligible to apply for this job. More details regarding Talend Bangalore Freshers Job Openings 2021 is given below.
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Company Name: Talend Data Integration Services Pvt Ltd
Job Location: Bangalore
Job Category: IT | Software
Job Position: Associate Technical Support Engineer (Java) – Global Customer Support
Experience: Freshers
Qualification: BE/BTech (CS, IT)
Year of Passing: 2021 Batch
Job Description:
- Talend is hiring an Associate Technical Support Engineer with outstanding technical and customer service skills to join our Support team in Bangalore office.
- We are looking at Freshers from 2021 batch preferably from BE/BTech – CS / IT Background.
Job Primary Responsibilities:
As an Associate Technical Support Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, customer-centric environment. At a high level, you will:
- Analyse/reconstruct complex customer scenarios/problems.
- Provide customers with solutions or workarounds.
- Involve in internal workshops, documentation & other learning opportunities.
Detailed Role & Responsibilities:
- Shift Timings – IST Hours (General Shift) / APAC hours – 6:30 am IST onwards / EMEA hours – 12:30 PM/1:30 PM IST onwards depending on Day Light Savings Time.
- Resolve customer problems via telephone, email or remote access.
- Maintain customer loyalty through integrity and accountability.
- Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
- Escalate cases to management when customer satisfaction comes into question.
- Escalate cases to the engineering team when the problem is beyond the scope of technical support or falls out of the support team’s expertise.
- Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved.
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
- Create knowledge base content to capture new learning for re-use throughout the company and user base.
- Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications.
- Actively participate in the Talend community to assist with generic support issues.
Eligibility Criteria:
What you will need to qualify
- A Bachelor’s Engineering degree in Computer Science (or any Bachelor’s engineering degree with certification / project experience in Java).
- Certification / Internship / Project experience in at least one or more areas listed below.
- JAVA: Debugging JAVA/JVM issues, Classes, Interfaces, Java Heap performance tuning and optimizing Garbage Collection. Knowledge of analysing Heap dump and Thread dump is a plus.
- ETL: Good knowledge on ETL and Data Transformation.
- Linux: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.
- Databases: Knowledge of a SQL-based Database is required. General knowledge of the database (eg:- RDBMS and NoSQL) is a plus.
- BigData: Exposure in Cloudera Bigdata ecosystem and familiar with CDH/CDP.
- Experience in analysing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems.
- Overview of Java 3 tier web application – Understanding of Webserver, Application Server and Database.
- Excellent problem solving and troubleshooting fundamentals.
- The ability to learn fast, and to be highly adaptable.
- Great communication skills, written and verbal.
What you gain:
- Opportunity to work in a dynamic product support environment for a industry leader & a product-based technology organization with focus on customer success. You will have opportunity to interact with global customers (Virtually) on a regular basis.
- Opportunity to work on technologies in Data space, Big data & Cloud Technologies.
- Potential opportunities in the future to explore roles in Customer Success domain such as Escalation Customer Support, Professional Services, Architecture, Customer Success Management to name a top few.
Key aspects of the role:
- This is not a DEVELOPER profile; This is a Technical Product Support profile with customer interaction involved.
- The role involves working in shifts and occasionally supporting on weekends or holidays if required.
- Java knowledge is Mandatory.
- Project / Internship experience in databases / big data / cloud / ETL is high preferred.
- We are looking at 2021 engineering passouts.
Note:
- Working hours are outside normal India business hours (shifts) and may include occasional support on weekends & holidays. Night shifts are not applicable.