PTC Software Recruitment | Product Analyst (0-2 years) | Pune
PTC Software Freshers and Experienced Recruitment in Pune For Product Analyst Position. BE, BTech, ME, MTech, BCA, MCA, BCS, MCS Graduates are eligible to apply for this job. More details regarding PTC Software Pune Job Openings is given below.
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Company Name: PTC Software India Pvt Ltd
Job Location: Pune
Job Category: IT | Software
Job Position: Product Analyst
Experience: Freshers / 0 to 2 years
Qualification: BE, BTech, ME, MTech, BCA, MCA, BCS, MCS
Job Description:
Your Team
- The individual will be part of a highly experienced and energetic Windchill PLM support team located in Pune, India and will support customers across India and Asia.
- The candidate will help to deliver technical solutions and help customers who will develop best in class products and realize the value of the PLM solution.
Your Role
- Will be responsible for providing efficient and professional service to PTC’s worldwide customers during India Day hours by applying product knowledge on PTC’s PLM product – Windchill, in-line with defined processes and service quality objectives.
- Also responsible for active participation in contributing and evolving the PTC Knowledge Base by writing and publishing technical articles which will be accessible by PTC global customers.
Your Impact
- Will be responsible to accelerate PTC customer’s success to go further than they thought possible by providing Technical Expertise and knowledge that help customers achieve business outcomes with PTC Software.
Your Day to Day
- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with Windchill Products.
- Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
- Developing expert knowledge of the Windchill Installation and Functionality and keep PTC Knowledgebase evolved.
- Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
- Assist in the creation and implementation of technical training and documentation related to the above topics.
- Collaborate with other offices worldwide to provide first class support for mission-critical customers.
Eligibility Criteria (Must Have Skills):
- Minimum Bachelor/Masters (BE, ME, BTech, MTech) in Comp Science Mechanical E&TC, or relevant stream, Bachelor/Master in Computer Application or related field (BCA, BCS, MCA, MCS).
- Fresher to 2 years of experience in supporting or developing Java based Enterprise application and exposure to Database applications.
- Strong written and verbal communication skills