OSI Systems Recruitment | Technical Support Trainee (0-2 years) | Hyderabad
OSI Systems Recruitment in Hyderabad For Technical Support Trainee Position. BE, BTech, BSc Graduates are eligible to apply for this job. More details regarding OSI Systems Hyderabad Job Openings is given below.
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Company Name: OSI Systems
Job Location: Hyderabad
Job Position: Technical Support Trainee
Experience: 0 to 2 yeas
Qualification: BTech (CSC, IT, ECE), BSc (Computers)
Job Description:
- OSI Systems is hiring for Technical Support Trainee – Hyderabad.
Eligibility Criteria:
- 0-2 years of experience in Application/Batch Monitoring/Call centre would be an added advantage.
- Good Communication Skills – Oral & written.
- Good Understanding of Office 365 suite.
- Basic understanding of ITIL Foundation concepts.
- Willingness to work 24/7 in shifts on rotational basis.
- Must be a well-organized , a self-starter to learn quickly.
- Ability to do multi-tasking and work in a TEAM.
- Ability to work under pressure.
- Ability to speak to users across the globe.
Job Responsibilities:
- Technical Support will be the 1st point of contact to all the technical needs of the users
- Respond to the user Incidents/requests either via mail, call, chat or in person based on the need.
- Coordinates, diagnoses and troubleshoots reported operational issues in 24/7 environment.
- Provides applications support services to employees with technical problems and information technology issues
- Provides timely resolution of issues, problems or escalation on behalf of customer to appropriate technical personnel.
- Provides case status updates to management and end-users.
- Supports and maintains effective relationships with users.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
- Self-starter, fast learner and a team player with strong communication and interpersonal skills.
- Tech Support Executive must be willing to take up the most challenging IT issues of Employees and work towards excellence.
How To Apply:
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Registrations are closed