Optum Freshers Recruitment | Customer Service Representative | Hyderabad
Optum Freshers Recruitment in Hyderabad For Customer Service Representative. Graduate Freshers are eligible to apply for this job. More details regarding Optum Hyderabad Freshers Job Openings is given below.
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Company Name: Optum
Job Location: Hyderabad
Job Category: Customer Services
Job Position: Customer Service Representative
Experience: Freshers
Qualification: Any Graduation
Job Description:
- Optum is hiring for Customer Service Representative (Only Freshers).
Job Responsibilities:
- Take chat messages per day from customers who have questions about their health benefits. Support secure email inquiries.
- Use personality and our tools to help customers through the health care benefits available to them.
- Communicate online in a conversational manner that promotes dialogue and establishes rapport.
- Associate must avoid poor grammar, misstatements, or lengthy explanation.
- Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication.
- Type at a reasonable pace, 30-35 words a minute (WPM).
- Provide product information, use service engagement skills, and efficiently use service resources.
- Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools.
- App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate’s knowledge.
- Associate will need to maintain a high level of familiarity with the digital property the consumer is using.
- Read between the lines.
- Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement.
- Adapt to continual change as the department fine-tunes the messaging program.
- Maintain a healthy brand-to-consumer relationship that benefits the consumer.
- Communicate with consumers primarily through messaging.
- Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered.
- The result is a superior customer service experience for the consumer, and a superior professional experience for you – where you can personalize your interactions and have a meaningful impact on our business.
Eligibility Criteria:
- Any Graduate (Excluding BTech/MCA).
- Excellent interpersonal and business communications skills – verbal and written.
- General knowledge of computers and business operations.
- Should have a minimum typing speed of 30-35 Words Per Minute
How To Apply:
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Registrations are closed