Nokia Recruitment | Technical Support | BE, BTech | Bangalore, Chennai
Nokia Freshers and Experienced Recruitment in Bangalore and Chennai For Technical Support. BE, BTech Graduates are eligible to apply for this job. More details regarding Nokia Bangalore and Chennai Job Openings is given below.
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Company Name: Nokia
Job Location: Bangalore, Chennai
Job Position: Customer Technical Support
Experience: Freshers/1 year
Qualification: BE, BTech
Job Description:
- NSW A&SC CARE Delivery provides Incident Management function to drive customer outages and emergencies end to end.
- This team is fully accountable and responsible to ensure outages/EMEs are restored within SLA at the same time following all the internal processes, tools and communication.
- This role involves ensuring the correctness and readiness of all tools, processes, internal reports, dashboards & communication involved within the incident management team.
Eligibility Criteria:
- Fresh Graduates or 1 year experience with Bachelor’s degree in any engineering field
Job Responsibilities:
- Drive outages and restore the services in synchronization with the customer, partners and Technical Support Operations.
- Resolve incidents within defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers, etc.
- Manage the communication during incidents, for ongoing tickets or when requested.
- Produce Incident Reports, conduct RCA analyze and Lesson Learned.
- Reviewing and auditing the process, ensure team compliance to processes..
- Producing management information, including KPIs and reports using management tools.
- Driving, developing, managing and maintaining the major incident process and associated procedures.
- On call duty for out of hours incidents.
- Provide inputs for the product quality assessment and process improvements.
- Monitoring the effectiveness of incident management and making recommendations for improvement and actions tracking.
Required Skills:
- Fluency in English (both oral and written).
- Customer service skills.
- Ability to excel when under pressure.
- Culturally adaptable and flexible.
- Analytical skills.
- Self Motivated.
- Team focused.
Desired Skills:
- UNIX, Linux OS.
- Experience in Microsoft office tools.
- JavaScript, Python, shell scripting understanding.
- Understanding of Network Management function in the network.
Competencies:
- Customer Focus.
- Adaptability.
- Manage Execution.
- Foster Open Communication.
- Search to Learn Continuously.
Skills:
- Communication.
- Products.
- Networks.
- Team Management.
- Customer Relationships.
- Project Management.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.