Mphasis Recruitment | Back Office (Transaction Processing) | Bangalore

Mphasis Freshers and Experienced Recruitment in Bangalore For Back Office (Transaction Processing). Diploma, BSc, BCom, BA Graduates are eligible to apply for this job. More details regarding Mphasis Bangalore Job Openings is given below.

Company Name: Mphasis

Job Location: Bangalore

Experience: Freshers / 0 to 3 years

Job Category: BPO

Job Position: Back Office – Transaction Processing

Qualification: BSc, BCom, BA, Diploma

Job Description:

• Mphasis is hiring for Back Office – Transaction Processing – Bangalore Location.
• The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.

Eligibility Criteria:

• High School pass is minimum requirement with Excellent Communication skills.
• BSc, BCom and BA or Diploma holders (12+3 years of education).
• Must have 0-3 years of Back-office operations experience.
• Freshers can also apply.
• Good communication skills.
• Good understanding of supply chain management / order tracking and documentation.
• Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours.
• Excellent keyboard skills with an average speed of minimum of 25 words per min with 85% accuracy.
• Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.

Job Responsibilities:

• Process and execute service orders and accurately update and maintain internal systems.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Build specifications for the client, coordinate with service providers and cross functional teams to build catalogs and business rules.
• Quarterly review of client portal and internal systems to ensure prices and device specifications in the match the catalogues built in the external portals.
• Build and update internal knowledge system with client business rules.
• Submit test orders to cross functional teams.
• Coordinate with clients and service providers to address escalations received from other teams.
• Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
• Assist team lead in creating coaching module, ADHOC reports etc.
• Takes initiative to improve processes by putting forth creative ideas, offering suggestions for process/portal improvements.

Working conditions and requirements:

• Training and work location from office.
• Work From Home will be at company’s discretion.

How To Apply:

• Registrations are closed

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