Mphasis Freshers Recruitment | Technical Support Associate | Any Graduation
Mphasis Freshers Recruitment in Pune As Technical Support Associate. Any Grduate Freshers are eligible to apply for this job. More details regarding Mphasis Pune Freshers Recruitment is given below.
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Company Name: Mphasis
Job Location: Pune
Experience: Freshers / 0 to 1 year
Job Category: BPO
Job Position: Technical Support Associate
Qualification: Any Graduation
Year of Passing: 2019 Batch
Eligibility Criteria:
- Any Graduate Fresher (Except BE/BTech).
Job Responsibilities:
- Respond to customer queries via inbound calls within defined SLA’s.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions.
- Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
- Remote desktop troubleshooting.
- Escalate complex incidents / requests to upstream technical groups.
Desired Skills:
Should be comfortable for:
- 5 days working.
- 2 Rotational weekly offs.
- 9 Hours Login (With 1 Hour Break).
- Excellent command on English (Verbal and Written).
Other Benefits:
- Pick up and Drop.
- Global Standards work environment.
- Proper Desk job.
- Performance linked incentives.