Mphasis Freshers Recruitment | Back office (Non Voice) | Bangalore

Mphasis Freshers Recruitment in Bangalore For Back office (Non Voice). Graduates are eligible to apply for this job. More details regarding Mphasis Bangalore Freshers Job Openings is given below.

Company Name: Mphasis

Job Location: Bangalore

Experience: Freshers

Role Category: Back office

Job Position: Back office (Non Voice)

Salary: Rs. 2,75,000 – 3,00,000/- per annum

Qualification: Graduation (BSc, BCA, BCom, BA..)

Job Description:

• Mphasis is hiring for For Back office (Non Voice) – Bangalore.

Eligibility Criteria:

• Freshers.
• Good communication skills in English.
• Should be flexible with 24/7 shift.
• Understanding of supply chain management / order tracking and documentation preferred.
• Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours.
• Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy.
• Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.

Role & Responsibilities:

• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Process service orders, answer questions, maintain account information, and accurately document users information in ticketing / record system.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
• Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Understand and proactively addresses user’s concerns, identifying the root of the issue.

How To Apply:

• Apply For This Job

Non Voice Jobs: Check Here

Bangalore Jobs: Check Here