Karix Mobile Freshers Jobs Bangalore, MumbaiKarix Mobile Freshers Recruitment in  Bangalore and Mumbai For Technical Support Engineer Postion. BE, BTech, ME, MTech, BCA, MCA, BSc, MSc Freshers 2018, 2019, 2020 are eligible to apply for this job. More details regarding Karix Mobile Bangalore and Mumbai Freshers Job Openings is given below.

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Company Name: Karix Mobile Pvt Ltd

Job Location: Bangalore, Mumbai

Experience: Freshers

Job Category: IT | Software

Job Position: Technical Support Engineer

Qualification: Any Graduation / Post Graduation (BE, BTech, ME, MTech, BSc/MSc (Computers), BCA, MCA)

Year of passing: 2018, 2019, 2020 Batch

Job Description:

  • Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.

Job Responsibilities:

  • Provide support to internal / external customer while adhering to the set SLA parameters.
  • Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.
  • Monitor key accounts performance and take proactive measures.
  • Ensure apt utilization of platform resources with optimum performance outputs.
  • Collaborate / coordinate with other teams in identifying / resolving customer issues.
  • Capture and document all queries / concerns via the ticketing tool / email / other available means.
  • Responding to customers via various communication channels and to provide timely revert / updates / notifications.
  • Maintain regular tracker(s) and publish reports to all stakeholders.
  • Ensure 100% adherence to team’s and organizational processes.
  • Time accounting.
  • Ticket management.
    Customer response and engagement.
  • Cross-functional communication and coordination.
  • Compliance and SOPs.

Desired Skills:

  • Basic knowledge of Linux, MySQL, Oracle, Phoenix and Hive.
  • Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions.
  • Excellent communication (written & verbal) and interpersonal skills.
  • Proactive, self-motivated and should be a team player.
  • Flexible to work in 24×7 environment- Ability to plan and organize.

How To Apply:

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