Karix Mobile Freshers Recruitment | Technical Support Engineer | Bangalore, Mumbai
Karix Mobile Freshers Recruitment in Bangalore and Mumbai For Technical Support Engineer Postion. BE, BTech, ME, MTech, BCA, MCA, BSc, MSc Freshers 2018, 2019, 2020 are eligible to apply for this job. More details regarding Karix Mobile Bangalore and Mumbai Freshers Job Openings is given below.
Company | Location | Position | Apply Link |
---|---|---|---|
Today Walkins | Across India | Multiple Positions | Check Here |
Top MNCs | Across India | Internships | Apply Here |
TCS | Across India | Trainee (2024 Batch) | Apply Here |
TCS BPS | Across India | Trainee (2024 Batch) | Apply Here |
Accenture | Across India | Packaged App Development Associate (2023, 2024 Batch) | Apply Here |
Amazon | Across India | Multiple Positions | Apply Here |
Accenture | Across India | Multiple Positions | Apply Here |
Wipro | Across India | Multiple Positions | Apply Here |
Cognizant | Across India | Multiple Positions | Apply Here |
Infosys | Across India | Multiple Positions | Apply Here |
Genpact | Across India | Multiple Positions | Apply Here |
Company Name: Karix Mobile Pvt Ltd
Job Location: Bangalore, Mumbai
Experience: Freshers
Job Category: IT | Software
Job Position: Technical Support Engineer
Qualification: Any Graduation / Post Graduation (BE, BTech, ME, MTech, BSc/MSc (Computers), BCA, MCA)
Year of passing: 2018, 2019, 2020 Batch
Job Description:
- Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.
Job Responsibilities:
- Provide support to internal / external customer while adhering to the set SLA parameters.
- Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.
- Monitor key accounts performance and take proactive measures.
- Ensure apt utilization of platform resources with optimum performance outputs.
- Collaborate / coordinate with other teams in identifying / resolving customer issues.
- Capture and document all queries / concerns via the ticketing tool / email / other available means.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to team’s and organizational processes.
- Time accounting.
- Ticket management.
Customer response and engagement. - Cross-functional communication and coordination.
- Compliance and SOPs.
Desired Skills:
- Basic knowledge of Linux, MySQL, Oracle, Phoenix and Hive.
- Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions.
- Excellent communication (written & verbal) and interpersonal skills.
- Proactive, self-motivated and should be a team player.
- Flexible to work in 24×7 environment- Ability to plan and organize.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.