IQVIA Recruitment Freshers in Bangalore As Product Support Trainee On September 2019
IQVIA Freshers Recruitment in Bangalore For Product Support Trainee Position. BE, BTech, MCA, MSc Freshers are eligible to apply for this job. More details regarding IQVIA Freshers Recruitment is given below.
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Company Name: IQVIA
Job Location: Bangalore
Experience: Freshers
Job Category: IT | Software
Job Position: Product Support Trainee
Qualification: BE/BTech (CSE, IT), MCA, MSc (Computer Science, IT)
Year of Passing: 2018 Passouts
Job Description:
- IQVIA is looking for freshers as Product Support Trainee who will be undergoing product(s)/process training in Global Support Tier 3 Team and then work to champion our customer needs and drive towards resolution.
Eligibility Criteria:
- Should be a fresher – Passed out in 2018.
- Having a good attitude – Should be committed to the work.
- Willingness to work in Shifts (5:30AM – 14:45PM)/(13:00PM – 22:15PM).
- Candidate should be ready to join immediately on selection.
- Should possess good analytical and problem-solving skills.
- Good written communication skills are mandatory with the ability to clearly, articulate the message.
- Good verbal communication skills to speak and discuss with internal stakeholders raising the issues.
- Good interpersonal skills (should have good listening skills, patience and handle situations in a calm and composed way).
- Technical Skills: Basic computer concepts/Basic SQL/Knowledge of Programming
Job Responsibilities:
- Will be working inside a team of other technically minded individuals under the guidance of a mentor/lead.
- Responsible to analyze, troubleshoot and solve the delivery/production (tier 2 or tier 3) team reported issues.
- Partner with Product Development to resolve customer reported bugs.
- Meet individual performance goals, including weekly and/or annual efficiency goals.
- Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
- Should take the responsibility of the cases assigned till the issues are solved and responsible to maintain the issue tracking up-to-date including the communication with the involved stakeholders.
Communication:
- Should be able to communicate through emails for the issues with the submitters with clarity.
- The mails should be detailed to a level that the submitter is able to understand as the submitters are from different regions.
- Should be able to understand the issues reported by the delivery teams and clearly explain the solutions and reasons for the issues through the mails/during discussions.
- Ability to understand the priorities and solve the issues according to the timelines expected as the client team projects.
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