Infosys Walkins BangaloreInfosys BPM freshers and experienced walkin drive in Bangalore for Technical Support Position On 28th July 2018. Any Graduate, Post Graduate Candidates are eligible for this walkin drive. More details regarding Infosys Walkin Drive is given below.

Company Name: Infosys BPM Ltd

Job Location: Bangalore

Experience: Freshers/Experienced (0 to 2 years)

Job Type: Walkin

Job Category: BPO

Job Position: Technical Support (Technical  Voice Support РTSR, L1 Helpdesk)

Role Designation: Technical Process Executive/Senior Technical Process Executive

Qualification: Any Graduation, Any Post Graduation

Job Description:

  • Infosys BPM hiring for International Technical Voice Process in Bangalore.
  • Execute transactions as per prescribed guidelines and timelines.
  • Follow predefined procedures with the objective to meet performance parameters.
  • Shifts: 24 / 7 rotational shift.

Eligibility Criteria:

  • Graduation any with some technical background.
  • Fresher/Experience (12-18 Months).
  • Willingness to work in rotational shifts.
  • Candidates good in communication and willing to work in Tech voice process can apply.

Mandatory requirement for experienced candidates:

  • Minimum 1 year experience in a L1 helpdesk / tech support process / ID access & management process.

Communication and Customer Service Skills:

  • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues.
  • Display Ownership and accountability.
  • Quickly build trust and confidence with customer.
  • Own and resolve customer issues efficiently, effectively and empathetically.
  • Excellent comprehension and articulation skills.
  • Excellent communication skills written.
  • Demonstrate positive attitude.
  • Willingness to learn and open to feedback.
  • Helpful.
  • Patience and perseverance.

Analytical and Problem Solving Skills:

  • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues.
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
  • Able to identify sales opportunities and upselling.

Computer skills:

  • Excellent PC and data entry skills.
  • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
  • Knowledge of ID access & management and Active directory is preferred.
  • Working knowledge of MS Office.

Time Management Skills:

  • Being proactive and show the utmost respect for customers time.
  • Good time management, ensuring all contacts with customers add value.
  • Ability to Multitask.

Job Responsibilities:

  • Effectively process ID and access addition/modification/deletion requests as per deliverables outlined.
  • Ensure appropriate documentation of the interaction on the customers account in the prescribed format.
  • Execute transactions as per prescribed guidelines and timelines.
  • Ensure that performance parameters are met to meet SLA targets.
  • Ensure customer/user confidentiality and data protection at all times.

Documents Required:

  • Updated Resume (Please mention DS-Bhavana on top of your resume).
  • Govt Photo ID Proof.

How To Apply:

  • Interested candidates kindly send your resume to bhavana.c@infosys.com to register your Profile and walkin to the below mentioned venue (Or) Apply For This Job.

Walkin Date: 28th July 2018

Walkin Time: 10.00 AM to 2.00 PM

Walkin Venue:

Infosys BPM Ltd,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road,
Sarakki, 1st Phase, J P Nagar,
Bangalore.
Landmark: Sindhuri Convention Hall.

Contact Person: Anurag / Bhavana

Company Website: www.infosysbpm.com.

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