Infosys BPM Walkin | Data Process | Bangalore
Infosys BPM Freshers and Experienced Walkin Drive in Bangalore For Data Process On 24th November 2023. Graduates are eligible for this walkin drive. More details regarding Infosys BPM Bangalore Walkin Drive is given below.
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Company Name: Infosys BPM
Job Location: Bangalore
Job Type: Walkin
Job Position: Data Process
Experience: Freshers / Experienced
Qualification: Graduation
Job Description:
- Infosys BPM Freshers walk-in drive For voice process.
- We are hiring Fresher for the Data process, please walk in for an interview on the 24th November at Bangalore.
- Shifts: 24×7.
Eligibility Criteria:
- Customer Support – Full Time Graduates.
- Work Experience: Fresher, 1+ Years and 2+ Years.
Key Responsibilities:
Resolving customer queries over call
- Queries pertaining to the Credit Cards.
- Meeting all KPI targets including Quality, NPS and Schedule Adherence.
- Handling escalations and complex queries.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Desired/Preferred Skills:
- Chargeback knowledge,
- MasterCard/VISA Regulations
- Credit Bureau Knowledge
- UK Culture
- UK financial regulations
- Credit card life cycle
- Credit Card fraud knowledge
- Chargeback knowledge
- MasterCard/VISA Regulations
- Credit Bureau Knowledge
Must have skills:
- Active Listening skill
- Analytical skill
- Escalation management
- Handling Difficult Conversation
- Credit Card Fraud knowledge
- Driving advocacy for the client
- Problem solving & decision-making skill
Things to remember while entering the campus:
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team.
- Would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have traveled between states despite being dual vaccinated.
- Please wear masks, & follow Covid protocols.
Documents to Carry:
- Carry 2 Copies of print out your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree).
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Walkin Date: 24th November 2023
Walkin Time: 10.00 AM to 12.00 PM