HCLTech Freshers Recruitment | Graduate Trainee | Bangalore, Chennai

HCLTech Freshers Recruitment in Bangalore and Chennai For Graduate Trainee Position. Graduates of 2022, 2023, 2024 Batch are eligible to apply for this job. More details regarding HCLTech Bangalore and Chennai Freshers Job Openings is given below.

Company Name: HCL Technologies

Job Location: Bangalore, Chennai

Job Position: Graduate Trainee

Experience: Freshers/0 to 6 months

Qualification: Any Graduation

Year of Passing: 2022, 2023, 2024 Passouts

Job Description:

• HCL Technologies is hiring for Graduate Trainee.
• Job Role: Global Service Desk (Voice Process).
• Shifts: 24/7.
• Looking for immediate joiner.

Job Purpose:

• Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users.
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
• Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
• Troubleshoot client software and basic network connectivity problems.
• Identify, evaluate and prioritize customer problems and complaints.
• May train users and operators on a limited basis and/or may write training procedures.
• Participate in ongoing training and departmental development.
• Routine maintenance updates with other IT staff and business units.
• Provide all required documentation including standards, configurations and diagrams.
• Provide knowledge transfer of EUC operations.
• Performing User, Privileged and Supplier Access Reviews (Governance).
• Enable users to work more efficiently and effectively with IT solutions.
• Be willing to participate in on-the-job training designed to enhance skills and support capabilities.

Skill Set Required:

• Good Communication Skills.
• Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required.
• Should have knowledge of Windows Operating systems.
• Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
• Disciplined, systematic problem-solving skills required Knowledge of Active Directory, Exchange 2003/2007.
• Readiness to demonstrate a proactive attitude.

How To Apply:

• Registrations are closed

2022 Batch Jobs: Check Here

2023 Batch Jobs: Check Here

2024 Batch Jobs: Check Here

Bangalore Jobs: Check Here

Chennai Jobs: Check Here