HCL Recruitment | Product Support Engineer | Hyderabad
HCL Technologies Freshers and Experienced Recruitment in Hyderabad For Product Support Engineer Position. Graduates are eligible to apply for this job. More details regarding HCL Technologies Hyderabad Job Openings is given below.
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Company Name: HCL Technologies DPO
Job Location: Hyderabad
Job Position: Product Support Engineer
Salary: Rs. 2,75,000 – 4,50,000/- per annum
Experience: Freshers/Experienced
Qualification: Any Graduation
Job Description:
- We have an immediate requirement for Freshers & Experienced candidates for Engineer product support role @ Hyderabad location.
- Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager.
- Shift timings US/Night shifts (Cab facilities for women folks free of cost).
Eligibility Criteria:
Fresher:
- Knowledge of HTML, Javascript & CSS.
- Basic understanding of Digital Marketing.
- Should be able to look at reports and numbers and derive meaningful inferences.
- Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
- Willing to learn and apply learning in practical environment.
- Aptitude should be high as product is complex.
- Excellent English communication skills, both written and verbal.
Experienced:
- Candidates with previous experience in E-mail and Chat support / any digital marketing experience are eligible.
- Must have knowledge in HTML, CSS & JS.
Job Responsibilities:
- Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..
- Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development.
- Work along with publishers on accounts to enable features and to resolve UI related issues.
- Able to work independently and efficiently to meet defined SLA.
- To consistently meet or exceed all agreed quality parameters as defined for the process.
Note:
- Immediate joiners are only eligible.
- Also, this is not a Coding/Development role.
- This is for a DPO / BPO role.