Groupon JobsCompany Name: Groupon

Job Location: Bangalore

Experience: Freshers/Experienced (0 to 4 years)

Job Type: Walkin

Job Category: BPO

Job Position: Customer Support Representative (Non Voice Process – Email and Chat)

Qualification: Any Graduation, Any Post Graduation

Year of Passing: 2014, 2015, 2016, 2017

Eligibility Criteria:

  • Graduation Mandatory.
  • Any UG / PG should be completed.
  • Strong written and verbal communication skills
  • Skilled and eloquent in writing.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Experience in e-commerce or back office environment will be an added advantage
  • Comfort in a computer based role for up to 8 hours a day
  • Ability to work in any shift based on business needs.
  • Previous professional experience in a customer service capacity, preferably in a high volume, transnational environment (For Experienced).
  • Immediate Joiners preferred.

Job Description:

  • The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.
  • Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience and resourcefulness.
  • Groupon looking for brilliant, full time English speaking/reading/writing customer service professionals to join our brand new office in Bangalore.
  • If you’re quick on your feet, and have exceptional people skills, then we want you on the team.
  • This team will be on the front lines working with our users every day.
  • This role will be supporting Groupon International Operations.
  • Work Timings: Night Shift – predominantly.
  • Transportation: Cab Provided.

Job Responsibilities:

  • Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer.
  • Be a first point of contact to handle and resolve customer complaints.
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
  • Research information and troubleshoot problems using available resources.

Documents Required:

  • Updated Resume.
  • Original Govt Photo ID Proof (PAN card, Driving License or Aadhar Card).
  • All your original educational and employment documents.

Walkin Date: 1st to 8th August 2017

Walkin Time: 10.30 AM to 1.30 PM

Walkin Venue:

Groupon,
Gopalan Global Axis (IT SEZ),
Unisys and Harman Building, 3rd Floor,
G-Block, Road 9, KIADB Export Promotion Area,
Whitefield,
Bengaluru – 560066.
Landmark: Opposite to Satya Sai Hospital.

Contact Person: Versha Gupta (HR), 9513730125

Company Website: www.groupon.com

Join Bangalore Freshers Jobs Facebook Group

Freshersjobs24 FB page