Groupon Recruitment | Customer Service Representative (0-3 years) | Chennai

Groupon Recruitment in Chennai For Freshers and Experienced As Customer Service Representative. Any Graduates are eligible to apply for this job. More details regarding Group Chennai Job Openings is given below.

Company Name: Groupon

Job Location: Chennai

Job Category: BPO

Job Position: Customer Service Representative

Experience: Freshers / 6 months to 3 years

Qualification: Any Graduation

Job Description:

• As a CS Representative, you’ll talk to our customers every single day and answer questions related to Groupon deals, customer experiences, merchant feedback, and technical issues.
• Our Representatives are web-savvy, resourceful, embrace change, and are dedicated to providing the best possible customer experience for Groupon users.
• And best of all, we believe in helping people grow within the CS organization.
• Many of our former CS Representatives turn their passion and dedication into higher level roles around the company, both inside and outside of CS.
• A role in customer service can be a first step to an amazing career in technology, ecommerce, logistics, editorial, or human resources.

Eligibility Criteria:

• Graduate degree from any stream (No Diploma or equivalent will be considered) Freshers can apply.
• 6 months – 3 years of previous professional experience in a customer service capacity, preferably in a high-volume environment.
• Experience using technology for email, chat, and phone in an environment that requires multitasking and multiple tools/software integration.
• Experience working with a diverse customer base preferred.
• You love problem-solving to help your customers have an excellent experience.
• You take an entrepreneurial approach to task management and take control and handle tasks independently.
• You communicate well on the phone, in text and in person and are able to understand and explain customer situations and solutions.
• You love building efficient and effective engagements – both for customers and merchants – and can diffuse even high-tension situations with ease.
• You have experience building rapport with customers and demonstrating strong interpersonal skills.
• Ability to work full-time and a willingness to work irregular hours or on rotating shifts.
• Ability to be comfortable in a desk-based office environment using a computer and phone during working hours.
• Ability to type 50 WPM or more with 90% accuracy or better is preferred.

Job Responsibilities:

You’ll spend time on the following:

• You will respond to all customer and merchant inquiries, ranging from simple to complex by effectively defining customer needs and providing relevant solutions.
• You will manage verbal and/or multiple written customer requests/inquiries eloquently and efficiently.
• Maintain adherence to company process, quality, and compliance.
• Manage time and productivity to meet and/or exceed daily targets at an individual and team level.
• Work effectively individually, as well as within a team in a call center environment.
• Thrive in a dynamic work environment.
• Use your interpersonal skills and ability to establish trust to approach problems logically and resolve customer issues.

Perks and Benefits:

• Wide range of employees benefits (including personal & group health insurance), Free of cost transportation facility, the ability to work from home during the pandemic time (Temporarily) & Shift allowance.

How To Apply:

• Subscribe Here (Check Your Email To Activate Confirmation Link).
• Apply For This Job.

More Chennai Jobs: Check Here

Join Chennai Jobs Telegram Group