Accenture Recruitment | Customer Service (0-1 year) | Bangalore
Accenture Recruitment in Bangalore For Customer Service Associate. Graduates are eligible to apply for this job. More details regarding Accenture Bangalore Job Openings is given below.
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Company Name: Accenture
Job Location: Bangalore
Experience: o to 1 year
Job Category: BPO
Job Position: Query Management – Customer Service (Non-Technical)
Job Designation: Associate
Qualification: Any Graduation
Job Description:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- You will be responsible for Customer service (Non-Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries.
- Handling calls/ chats/ emails and fulfilling the customer’s requirements.
- Build sustainable relationships and trust with customer through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Manage large amounts of incoming calls/chats/emails.
- Good to have skills: Customer service (Non-Technical), Good communication skills.
Job Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Interaction is within own team and direct supervisor.
- Detailed instructions on all tasks will be provided at this role with close supervision.
- Decisions made impact own work and are closely supervised.
- Individual contributor as a part of a team with a predetermined, narrow scope of work.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.