Genpact Recruitment | Process Associate / Process Developers | Chennai, Gurgaon
Genpact Freshers and Experienced Recruitment in Chennai and Gurgaon for Process Associate/Process Developers. Graduates are eligible to apply for this job. More details regarding Genpact Chennai and Gurgaon Job Openings is given below.
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Company Name: Genpact
Job Location: Chennai, Gurgaon/Gurugram
Job Position: Process Associate / Process Developers
Experience: Freshers / 0 to 4 years
Qualification: Any Graduation (BSc, BCom, BCA, BA, BBA, BMS, BHM, BHMS, BVSC, BEd, BPharma…)
Job Description:
- Genpact is Inviting applications for the role of Process Associate/Process Developers.
- In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
- You will be helping field service agents in collating the information that they will provide you over the call, the information that you will save in system will be used as input for billing purposes.
- Inviting Fresher & Experienced candidates.
- Work From Office (RTO)
- US shift (Night Shift).
- Good English Communication skills.
Minimum Qualifications:
- University Graduate.
- Excellent Oral and Written Communication Skills.
- Open to work in 24×7 window and rotational shifts.
- Proficiency in Excel & PowerPoint.
- Ability to learn quickly, think independently, and develop new processes/analyses as required.
Preferred Qualifications:
- Relevant years of support or experience with client contact
- Knowledge of Data acumen is a big advantage.
- Knowledge using BI tools is an added advantage
Job Responsibilities:
- Ability to comprehend and communicate effectively with the customers (written & verbal).
- Take Customer calls and Provide a resolution to their Queries.
- Order processing in customer service systems which includes orders entry.
- Articulate calls inputs from Service agents to share for billing requirements.
- Ensure correct inputs are done for billing details alignment of Headcount.
- Coordinating with billing team for any invoice generation.
- Review & track the restructuring cost. Manager reviews with Sites.
- Prepare Dashboards & Reports for pitches.
- Should be willing to work overtime and work on weekends.
- Strong customer service skills.
- Ability to apply knowledge to real world scenarios.
- Ownership of skill development/ self-training.
- Time management and completion of tasks to a definite deadline.
- Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary application.
- Support on Ad-hoc reports.
- Quarter Closing Activities.
How To Apply:
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Registrations are closed