Genpact Recruitment | Customer Service (Voice Process) | Hyderabad
Genpact Recruitment Freshers and Experienced in Hyderabad For Customer Service (Voice Process). Graduates and Post Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.
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Company Name: Genpact
Job Location: Hyderabad
Experience: Freshers / 0 to 5 years
Job Position: Customer Service (Voice Process)
Qualification:
- Graduation (BSc, BCom, BA, BBA, BMS, BHM)
- Post Graduation (MSc, MCom, MBA, MA)
Job Description:
- Genpact inviting applications for Customer Service – Voice Process.
- In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Active user of Internet and online applications.
- Work Location: Pocharam, Hyderabad.
Minimum Qualifications:
- Graduate (Any Except Technical and Law Graduates).
- Freshers are eligible.
- Fluent in English & Hindi (Mandatory).
Preferred Qualifications:
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- Excellent proficiency in English and Hindi.
- You should be able to work in rotational shift (including weekend shift).
Job Responsibilities:
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.