Fidelity Hiring Freshers in Bangalore As Associate Systems Engineer On March 2018

Fidelity freshers job openings in Bangalore for Associate Systems Engineer Position. BE, BTech, MCA Freshers are eligible for this job. More details regarding this job is given below.

Company Name: Fidelity

Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: Associate Systems Engineer

Qualification: BE/BTech (CSE, IT), MCA

Job Description:

FMR India Technology Group provides IT support for FMR India associates that include support for end user devices, network and telecom, IT asset management, data center management, new technology rollouts and IT fit out for new offices.

• Ensure the availability of End User services during India and/or US business hours.
• Collaborate with other Fidelity support groups in and out of India.
• Supervision of installation of new IT infrastructures.
• Maintain the compliance of the PC builds with Fidelity Standards.
• Encourage and lead root cause analysis to prevent recurrence.
• Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues.
• Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network Operations group, external vendors and business units to resolve issues.

Eligibility Criteria:

• Bachelor’s in IT or relevant degree.
• Experience in supporting hybrid Windows and MAC environment.
• Business aware and customer focused.
• Strong relationship with business units.
• Experience in dealing with different kind of business environments and skills.
• Strong team player.
• Interpersonal and organizational skills, along with excellent verbal and written communications skills.
• Self-starter – demonstrates good use of initiative.
• Flexible and adaptable, responds rapidly to changing agendas.  Able to re-prioritise and organise effectively.
• Communicator – excellent written and verbal skills, good attention to detail.
• Decision-maker – effective problem solving and solution orientate.
• Demonstrates a high level of commitment to customer service.
• Experience of working in a fast moving, customer focused environment.
• Need for flexibility towards working hours during busy periods.
• Highly motivated, even under pressure.

Desired Skills:

Requires knowledge on the following:

• MCSE or MCITP.
• Knowledge in XenApp/XenDesktop.
• Knowledge in Casper, troubleshooting of MAC OS and MAC applications.
• Application installation and diagnose software failures.
• Basic knowledge of Active Directory, group Policies and Widows permissions.
• Basic knowledge in  network technologies (LAN/WAN) and Audio/video conferencing devices.
• Basic hardware knowledge.
• Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process.
• Knowledge of ITIL process, ITIL certification will be an added advantage.
• Knowledge in supporting MAC OSX (Sierra Prefered ), IOS platform, iPhones and iPads.

How To Apply: Apply For This Job.

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