Amazon Walkins HyderabadAmazon freshers walkin in Hyderabad for Support Analyst position on 24th March 2018. Graduate Freshers are eligible for this walkin drive. More details regarding Amazon Walkin is given below.

Company Name: Amazon

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 3 years)

Job Type: Walkin

Job Category: BPO

Job Position: CSP Support Analyst (Voice)

Salary: Rs. 50,000 – 3,00,000/- per annum

Qualification: Any Graduation (UG)

Job Description:

  • Amazon is hiring for CSP support Analyst Role for Hyderabad Location.
  • This is a Contract Role for a period of 6 Months.
  • Through Create Space services, one can sell books, CDs, and DVDs for a fraction of the cost of traditional manufacturing, while maintaining more control over their materials.
  • We make it simple to distribute publishers books, music, and video through Internet retail outlets, their own website, other bookstores, retailers, libraries, and academic institutions.
  • The Create Space Support Analyst will serve as the primary support interface for publishers & vendors using the Create Space services and ensure all their concerns are duly attended to such that the system works smoothly.
  • Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.
  • This is a unique opportunity to be a part of a revolutionary product that will change the way people read.

Eligibility Criteria:

  • Candidates must have completed graduation, 2017 pass outs must have the provisional certificate or consolidated mark sheet.
  • Freshers or candidates with 0-3 years of work are eligible.
  • Willingness to work in Complete Night Shift.
  • Candidates must be willing to join immediately.
  • Experience in a technical support process, especially for web enabled software products or services is highly preferred.
  • Excellent verbal and written communication skills required.
  • Must be able to interact with an external party like customers and suppliers comfortably.
  • Should be able to understand a complex problem and respond to publishers.
  • Basic familiarity with web technologies and HTML is highly desirable.
  • Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
  • Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate.
  • Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.

Basic Qualifications:

  • Must be able to interact with an external parties like customers and suppliers comfortably.
  • Process and respond to phone calls and emails received from publishers.
  • Respond to queries sent to the KDP forums.
  • Investigate payment concerns brought up by customers.
  • Route payment concerns to Accounts Payable.
  • Reprocess stuck books through the system.
  • Route issues and bugs that need engineering expertise to the development teams.
  • Remove certain content as it is identified by the QA team.
  • Notify vendors that their content has been removed.
  • Work on developing responses for common questions
  • Work with operations manager in documenting process flows.
  • Maintain and improve a knowledge base with unique vendor requests and their solutions.

Interview Process:

  • System based Voice Assessment.
  • Face to Face Interviews.

Documents Required:

  • Updated Resume.
  • Govt Photo ID Proof.

Note:

  • Kindly acknowledge this mail and confirm your participation at the earliest.
  • Candidates who have attended interview for the same role or  KDP Support Analyst Role  in the last 6 months are not eligible to reapply.
  • Please write back to me if you require further clarifications on this regard.
  • Please ask for Ruban upon Reaching the Venue, Candidates without interview invite will not be allowed to be part of the interview process,  Please carry a valid ID Proof.

How To Apply: Apply For This Job.

Walkin Date: 24th March 2018

Walkin Time: 10.00 AM to 2.00 PM

Walkin Venue:

Amazon Development Centre India Pvt Ltd,
Bldg no. 12-C, 1st to 6th Floor,
Mindspace Raheja IT Park,
Madhapur,
Hyderabad – 500081.

Contact Person: Ruban Raj (HR)

Company Website: http://careers.amazon.in.

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