DXC Technology Recruitment | Technical Support Engineer (0-2 years) | Bangalore, Chennai, Noida
DXC Technology Recruitment in Bangalore, Chennai and Noida For Technical Support Engineer Position. Diploma, Any Graduates are eligible to apply for this job. More details regarding DXC Technology Bangalore Job Openings is given below.
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Company Name: DXC Technology India Pvt Ltd
Job Location: Bangalore, Chennai, Noida
Job Position: Technical Support Engineer
Experience: 0 to 2 years
Qualification: Any Graduation, Diploma
Job Description:
- Global Service Desk agents are the first point of contact for Clients to resolve various business systems and applications related problems; onsite engineering personnel; and Authorized Service Providers on standard, specialized or complex systems.
- They are required to interact with customers across geographies (through multiple support mediums) and provide issue resolution/right responses, positively and in a professional manner.
Eligibility Criteria:
- Education: Pass grades in 10th, 12th, and Graduation/Diploma.
- Branch Allowed: All the Non-Engineering branches are eligible.
- Gaps in Education: Not more than 2 years of Gaps in Education.
- Backlogs/Arrears: No Active Backlogs and Arrears.
- Should be available to join us on immediate basis post the selection process.
- Bhutan and Nepal Nationals need to submit their citizenship certificate.
Job Responsibilities:
- Required to interact with customers across geographies (through multiple support mediums: Calls/Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally.
- Work within a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process..
- Provide the most appropriate solutions through remote contact, probe problems and communicate in such a way that non-technical users can comprehend instructions and advice.
- Collaborate with other resolver groups to identify solutions that foster first call resolution.
- Be proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to managements attention, where appropriate.
Job Specifications:
- Excellent communication skills (English) in both written and verbal communication.
- Familiarity & hands-on experience with computer technology
- Familiarity with application support
- Problem solving skills & accuracy in data entry.
- Experience in a phone based remote role, e-support, e-chat or similar (preferred)
- Flexible to work in rotational shifts 24×7 and Night Shift.