DXC Technology Recruitment | Insurance Process (Non Voice) | Gurgaon, Noida
DXC Technology Recruitment in Gurgaon and Noida For Insurance Process (Non Voice). Graduates 2018, 2019, 2020, 2021 are eligible to apply for this job. More details regarding DXC Technology Gurgaon and Noida Job Openings is given below.
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Company Name: DXC Technology
Job Location: Gurgaon, Noida
Job Category: BPO
Job Position: Insurance Process (Non Voice)
Experience: Freshers / 0 to 3 years
Qualification: Graduation
Year of Passing: 2018, 2019, 2020, 2021
Job Description:
- DXC Technology is Hiring For Freshers – Insurance Process (Non Voice).
Job Summary:
- Global Service Desk agents are the first point of contact for Clients to resolve various business systems and applications related problems; onsite engineering personnel; and Authorized Service Providers on standard, specialized or complex systems.
- They are required to interact with customers across geographies (through multiple support mediums) and provide issue resolution / right responses, positively and in a professional manner.
Eligibility Criteria:
- Education: Pass grades in 10th, 12th, and Graduation.
- Branch Allowed: All the Non-Engineering branches are eligible.
- Gaps in Education: Not more than 2 years of Gaps in Education.
- Backlogs/Arrears: No Active Backlogs and Arrears.
- Should be available to join us on immediate basis post the selection process.
- Should be an Indian Citizen or should hold a PIO or OCI card, in the event of holding a passport of any other country.
- Bhutan and Nepal Nationals need to submit their citizenship certificate.
Job Specifications:
- Good communication skills (English) in both written and verbal communication.
- Familiarity & hands-on experience with computer technology.
- Problem solving skills & accuracy in data entry.
- Experience in a phone based remote role, e-support, e-chat or similar (preferred).
- Flexible to work in rotational shifts 24×7.
Job Responsibilities:
- Required to interact with customers across geographies (through multiple support mediums: Calls/Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally.
- Work within a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Provide the most appropriate solutions through remote contact, probe problems and communicate in such a way that non-technical users can comprehend instructions and advice.
- Collaborate with other resolver groups to identify solutions that foster first call resolution.
- Be proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to managements attention, where appropriate.