Dell Hiring Freshers in Hyderabad As Customer Care Executive On April 2017
Company Name: Dell
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Job Location: Hyderabad
Experience: Freshers/Experienced (0 to 4 years)
Job Category: BPO
Job Position: Customer Care Executive (Voice)
No.of Openings: 20
Qualification: Any Graduation
Eligibility Criteria:
- Candidate should have excellent communication skills in English.
- Candidate should be open to work in night shifts in a 24×7 environment.
Job Description:
- US/UK Process.
Job Responsibilities:
- Responds to customer via e-mail/chat, online, social media and phone.
- Facilitates customer order fulfillment.
- Assists customers by diagnosing problems and providing resolutions for care issues.
- Provides direct product/service advice and guidance to customers.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of Dells product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current Dell customers.
- Responsible for selling a defined set of products and services
- Identify customer needs / requirements and recommend solutions
- Reviews and distributes pertinent cross-functional information.
- Escalates more complex customer technical issues to senior level support.
- Fields inbound contacts (voice/email, etc.) for both internal and external customers.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
How To Apply: Apply For This Job.