Dell Jobs HyderabadCompany Name: Dell

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Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 4 years)

Job Category: BPO

Job Position: Customer Care Executive (Voice)

No.of Openings: 20

Qualification: Any Graduation

Eligibility Criteria:

  • Candidate should have excellent communication skills in English.
  • Candidate should be open to work in night shifts in a 24×7 environment.

Job Description:

  • US/UK Process.

Job Responsibilities:

  • Responds to customer via e-mail/chat, online, social media and phone.
  • Facilitates customer order fulfillment.
  • Assists customers by diagnosing problems and providing resolutions for care issues.
  • Provides direct product/service advice and guidance to customers.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of Dells product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to Dell standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • May be involved in revenue generation activities with current Dell customers.
  • Responsible for selling a defined set of products and services
  • Identify customer needs / requirements and recommend solutions
  • Reviews and distributes pertinent cross-functional information.
  • Escalates more complex customer technical issues to senior level support.
  • Fields inbound contacts (voice/email, etc.) for both internal and external customers.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

How To Apply: Apply For This Job.

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