Dell Hiring Freshers in Hyderabad As Customer Care Executive On April 2017

Company Name: Dell

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 4 years)

Job Category: BPO

Job Position: Customer Care Executive (Voice)

No.of Openings: 20

Qualification: Any Graduation

Eligibility Criteria:

• Candidate should have excellent communication skills in English.
• Candidate should be open to work in night shifts in a 24×7 environment.

Job Description:

• US/UK Process.

Job Responsibilities:

• Responds to customer via e-mail/chat, online, social media and phone.
• Facilitates customer order fulfillment.
• Assists customers by diagnosing problems and providing resolutions for care issues.
• Provides direct product/service advice and guidance to customers.
• Identifies, researches and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dells product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Responsible for selling a defined set of products and services
• Identify customer needs / requirements and recommend solutions
• Reviews and distributes pertinent cross-functional information.
• Escalates more complex customer technical issues to senior level support.
• Fields inbound contacts (voice/email, etc.) for both internal and external customers.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

How To Apply: Apply For This Job.

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