Cvent Recruitment | Associate Product Consultant | 2021, 2022 Batch | Gurgaon

Cvent Recruitment in Gurgaon for Associate Product Consultant Position. Graduates of 2021, 2022 Batch are eligible to apply for this job. More details regarding Cvent Gurgaon Job Openings is given below.

Company Name: Cvent

Job Location: Gurgaon (Delhi NCR)

Job Category: IT | Software

Job Position: Associate Product Consultant

Experience: 0 to 1 year

Qualification: Any Graduation

Year of Passing: 2021, 2022 Passouts

Job Description:

• We have multiple Associate Product Consultant positions for graduates in our Client Services department for Event Management software product.
• You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.
• Shift Timings: 24×7 rotational shifts (East Coast – US Shifts).

Client Services Team:

• Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals.
• We hire bright people who are willing to learn and are extremely motivated to succeed.
• We have people from various educational backgrounds including computer information systems, psychology and communications.

Eligibility Criteria:

• BTech (excluding Mechanical branch), MBA, BBA, BMC, BCA, BA, BCom, BSc, BJMC, BHM excluding LLB, Pharmacy – 2021/ 2022 Pass outs with max 9 month experience.

Candidate Requirements:

• Graduate/Under-graduate (0-1 years’ experience) with strong analytical and logical skills.
• Excellent communication skills (verbal and written).
• Experience in US Customer Service is a added advantage.
• Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad.
• Strong business acumen, ethics and high integrity.
• High comfort level in using online software products.
• Must be articulate, organized, detail-oriented and can multi-task.
• Quick learner, with a positive attitude and ability to work well within a team.

Salary Offered:

• MBA and BTech – INR 6,53,000 annually (Total CTC ).
• BCom/BBA/BCA – INR 5,50,000 annually (Total CTC).

Position Duties:

• Support clients over the phone and email by answering their product questions and offering technical assistance.
• Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine.
• Gather client requirements for future releases of the product.
• Create and maintain all product documentation.
• Implement and manage the online portion of client events as and when needed.
• Gather client requirements and implement them in Cvent’s event management software.
• Communicate with the client and review the initial implementation with them and make required changes.
• Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals.
• Document all communication with the client in Cvent’s CRM software.

Interview Process:

• Interview process would be conducted in 2 days.
• 1st day: 4 Tests (English Test, Versant Test & Product Test).
• 2nd day: 2 rounds of Interviews.

Training and Service Agreement:

• Service agreement of 2.5 years against a breach clause of 2.8 lacs.
• Training Period: 6 months.

How To Apply:

• Apply For This Job

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