Convergys India JobsCompany Name: Convergys India Services Pvt Ltd

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Job Location: Bangalore

Experience: Freshers/Experienced (0 to 3 years)

Job Position: Technical Support Associate (Voice)

Qualification: BE, BTech, BCA, BSc

Eligibility Criteria:

  • Good technical, Spoken and written communication skills.
  • Documentation Product knowledge, data Recovery skills, Data Base structural knowledge.

Job Description:

Full Time and technical support voice program, troubleshooting of software and applications.

  • Demonstrated ability to identify and resolve data-related QuickBooks issues
  • Narrow down issue to a specific data file.
  • Narrow down issue to a data problem.
  • Appropriately using Verify/Rebuild.
  • Ability to diffuse distressed customers.
  • Empathy and ownership of Case/Request and desire to completely resolve.
  • Eliminating alternatives: Logical progression of process of elimination.
  • Ability to follow Knowledge Base articles correcting basic data related issues.

How To Apply: Apply For This Job.

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