Cognizant Recruitment | Process Executive / Senior Process Executive | Hyderabad

Cognizant Freshers and Experienced Recruitment in Hyderabad For Process Executive and Senior Process Executive Positions. Graduates are eligible to apply for this job. More details regarding Cognizant Hyderabad Job Openings is given below.

Company Name: Cognizant

Job Location: Hyderabad

Industry Type: BPM/BPO

Job Position: Process Executive/Senior Process Executive

Experience: Freshers/Experienced

Qualification: Graduation

Year of Passing: 2023 and above passouts

Job Description:

• Cognizant is hiring for Process Executive/Senior Process Executive.
• Sales Operations Agent/Customer Service Representative.

Eligibility Criteria:

• Education: Graduation.
• Minimum Experience: Fresher.
• Looking for 2023 and above pass out only.

Job Responsibilities:

Respond to sales rep via cases by providing & suggesting relevant customer company and agency hierarchies. Make need based changes in assignment; resolving roll-up and pod assignment problems. Consulting on other issues related to assignment and company/agency hierarchies.

Customer Service Representative Job Duties:

• Respond to internal customers by answering relevant company roll-up questions; suggesting company names as per Chief Compliance and other policies making live changes in tool if required/requested- only on receiving confirmation from sales rep.
• Resolve sales rep problems/requests by clarifying the sales reps complaint/request; determining the cause of the request; selecting and explaining the best solution to solve the request; expediting correction or adjustment; following up to ensure resolution.
• Respond to all cases with in the stipulated TAT.
• Ensure sales rep satisfaction.

SOA Representative Skills and Qualifications:

• Customer Service.
• Strong English writing skills.
• Clear Communication skills.
• GCS Process & tool Knowledge.
• Effective Research skills.
• Eye for detail in identifying hierarchy levels.
• Quality Focus.
• Problem Solving.
• Documentation Skills.
• Empathy.
• Resolving Conflict.
• Analyzing Information.
• Time management.
• Process & policy oriented.

How To Apply:

• Apply For This Job

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