Cognizant Freshers Recruitment | Customer Support Executive (0-1 year) | Vizag

Cognizant Freshers Recruitment in Vizag For Customer Support Executive. Graduates are eligible to apply for this job. More details regarding Cognizant Vizag Freshers Job Openings is given below.

Company Name: Cognizant

Job Location: Vizag (Visakhapatnam)

Job Position: Customer Support Executive

No.of Openings: 200

Experience: Freshers/0 to 11 months

Qualification: Graduation

Job Description:

• We are hiring enthusiastic, career-oriented Freshers.
• This opportunity is ideal for graduates who possess excellent communication skills in English, are passionate about delivering exceptional customer experiences, and are eager to build a successful career in the customer service industry.
• The ideal candidate should be confident in interacting with customers over phone calls, demonstrate strong listening and problem-solving skills, and maintain a customer-first approach while always upholding professionalism.
• Since the role involves supporting customers from diverse regions, the ability to communicate effectively in whenever required is mandatory.

Eligibility Criteria:

• Freshers are welcome to apply.
• Any Graduation except BE & BTech.
• 0 -11 Month of experience considered only, more than 11 not suitable.
• Any internship experience, customer service exposure, or BPO experience will be an added advantage.
• Experience in Content Moderation will be considered a plus.
• Excellent spoken English is mandatory.
• Strong communication skills in English are mandatory.
• Ability to read, write, understand, and communicate fluently in both English is a key requirement for this role.
• Strong listening, interpersonal, and communication skills.
• Ability to engage in professional and fluent customer conversations.
• Customer-focused mindset with strong problem-solving capabilities.
• Basic computer knowledge and a willingness to learn new processes and technologies.

General Guidelines:

• Registrations will be processed on a first-come, first-served basis.
• Participation is limited to the first 350 eligible candidates reporting between 09:00 AM and 11:00 AM.
• Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
• Candidates are advised to carry a mobile charger, as the assessment and interview process may continue throughout the day.
• We are specifically looking for fresh graduates with outstanding communication skills and a customer-centric mindset.
• Applicants must have completed their Graduation or Postgraduation.
• Candidates currently pursuing any degree, certification, or educational program are not eligible.
• The role operates in a 24×7 work environment, primarily supporting customers across different geographies, including US customers.
• Candidates must be willing to work in rotational shifts and rotational week-offs.
• Candidates who can join immediately are highly encouraged to apply, as immediate availability will be considered an advantage.

Candidates must bring required documents:

• Two copies of their updated resume.
• A valid Government-issued photo ID proof.
• Original and photocopies of educational certificates and marksheets.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally.
• Communicate clearly, confidently, and effectively with customers in English, as required.
• Read, comprehend, and respond accurately to customer queries, process documents, emails, and system updates in both languages.
• Understand customer concerns, analyze issues, and provide timely resolutions.
• Deliver high-quality customer service while ensuring customer satisfaction.
• Accurately document customer interactions and update records in the system.

Candidates must possess:

• Excellent verbal communication skills in English.
• Ability to read, write, speak, and understand English fluently.
• Strong listening and comprehension skills to effectively understand customer concerns and provide appropriate resolutions.
• Ability to communicate professionally with customers across different regions and backgrounds.
• Confidence in handling customer conversations, documenting interactions, and interpreting information in both languages.

Preferred Candidate Profile:

• Excellent verbal and written communication skills in English.
• Strong command of grammar, comprehension, and professional communication in both languages.
• Strong customer service orientation and customer-handling skills.
• Professional attitude, positive work ethic, and customer-first mindset.

Why Join Us?

• Excellent opportunity to kick-start your career in the Customer Support industry.
• Comprehensive training and professional development programs.
• Attractive career growth and advancement opportunities.
• Dynamic, inclusive, and collaborative work environment.
• Exposure to global customer interactions and industry best practices.
• Opportunity to enhance communication, customer service, and problem-solving skills while working with a leading organization.

How To Apply:

• Apply For This Job

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