CipherCloud Hiring BE, BTech Freshers in Hyderabad On April 2016
Company Name: CipherCloud India Pvt Ltd
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Job Location: Hyderabad
Experience: Freshers
Job Category: IT | Hardware – Networking
Job Position: Technical Support Analyst Trainee
Qualification: BE, BTech (Computer Science or related discipline)
Eligibility Criteria:
- 70% and above in BE/BTech.
- Excellent English Communication Skills are strongly desirable.
- Candidates from Premium Engineering colleges with high aggregate are highly preferred.
Job Description:
- Key hands-on and customer-facing role in the professional services group who will be responsible for CipherCloud solution support at customer sites remotely.
- Demonstrated capabilities in leading basic support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures.
- Closely interact with enterprise customers in leading technical support of CipherCloud product issues.
- Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers.
Technical Skills:
- Linux Certified or Linux Trained.
- CCNA , ITIL Certification is a Plus.
- Basic shell scripting and networking knowledge
- Knowledge of Java and SQL is a plus.
Desired Skills:
- Basic working knowledge of Linux, etc., operating system, and shell scripting.
- Working knowledge of load balancing, clustering, and redundancy is a plus.
- Working knowledge of http, web applications, and email servers is a plus.
- Working knowledge of networking and application security is a plus.
- Working knowledge of enterprise databases is a plus.
- Enterprise software deployment experience delivering to global enterprise customers is a plus.
- Strong communication and incident management skills.
- Good analytical and troubleshooting skills.
- Thinks collaboratively and communicates effectively with customers, partners, and people at all levels.
- Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment.
- Ability to think outside the box and willingness to do whatever it takes to get the job done right and within schedule.
How To Apply: Apply For This Job.