CGI Recruitment | Service Desk Technician | Pune

CGI Recruitment in Pune For Service Desk Technician. Graduates of 2025, 2026 are eligible to apply for this job. More details regarding CGI Pune Job Openings is given below.

Company Name: CGI

Job Location: Pune

Job Category: Service Desk/End User Services

Job Position: Service Desk Technician

Qualification: Graduation

Year of Passing: 2025, 2026 Passouts

Job Description:

• CGI is hiring for Service Desk Technician L1 for Retail Support.
• Job Title: Service Desk Analyst.
• Shift: Night Shift (24×7 Operations).
• Employment Type: Full Time.
• Work Location: Pune.

Job Summary:

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network related incidents.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts.
• Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
• Problem analysis and solving.
• Learning, adaptability and attention to detail.
• Ability to type while handling customer contact.
• Tolerance to stress, performance driven and continuously improving.
• Have basic understanding of windows operating systems, MS Office, etc.

Project Requirement:

• Work from Office all five days of week.
• Work in rotational night shifts and week offs.
• Work from Pune location.

Skills:

• Communication.
• Incident Management.
• Service Desk.

How To Apply:

• Apply For This Job

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