American Express India Walkin Freshers in Delhi, Gurgaon On 1st to 23rd July 2016
Company Name: American Express India
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Job Location: New Delhi, Gurgaon
Experience: Freshers/Experienced (0 to 5 years)
Job Type: Walkin
Job Category: BPO
Job Position: Dispute Analyst (Non Voice)
Salary: Rs. 2,25,000 – 3,75,000/- per annum
Qualification: Any Graduation / Any Post Graduation
Eligibility Criteria:
- Strong written and verbal communication.
- Analytical mind & attention to detail.
- Knowledge of Amex card product would be preferred.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building.
Job Description:
- At American Express, we serve customers, not transactions. Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
- Day Shift.
Job Responsibilities:
- Review the disputed claims of AmEx card holders.
- Analyze and decide on accepting or rejecting a disputed claim.
- Analyze complex information and make sound decisions.
- Balance customer interests with the interests of American Express.
- Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
- Deliver to the employees, customer and shareholder metrics as per goals.
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Note:
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Documents Required:
- Updated Resume.
- Two passport size photographs.
Walkin Date: 1st to 23rd July 2016
Walkin Time: 11.00 AM
Walkin Venue:
Address 1: (Mon – Fri)
American Express Commercial Block -3,
Zone-6, DLF City Phase-V
Gurgaon – 122009.
Address 2: (Mon-Sat).
BF-1, 3rd floor ,
Above HDFC bank nearest metro Tagore Garden gate no-1,
New Delhi -110027
Address 3: (Mon-Sat).
E-2/7-8 Second Floor,
Near Subway, Above VLCC,
Main Market, Malviya Nagar,
New Delhi – 110017
Address 4: (Mon – Sat)
Flat – 23, 4th Block, Shankar Market,
Near Fire Station, Connaught Place
New Delhi – 110001 .
Contact Person: HR
Company Website: www.americanexpress.com/in/