American Express India WalkinCompany Name: American Express India

Job Location: New Delhi, Gurgaon

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Category: BPO

Job Position: Dispute Analyst (Non Voice)

Salary: Rs. 2,25,000 – 3,75,000/- per annum

Qualification: Any Graduation / Any Post Graduation

Eligibility Criteria:

  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building.

Job Description:

  • At American Express, we serve customers, not transactions. Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
  • Day Shift.

Job Responsibilities:

  • Review the disputed claims of AmEx card holders.
  • Analyze and decide on accepting or rejecting a disputed claim.
  • Analyze complex information and make sound decisions.
  • Balance customer interests with the interests of American Express.
  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Deliver to the employees, customer and shareholder metrics as per goals.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.

Note:

  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Documents Required:

  • Updated Resume.
  • Two passport size photographs.

Walkin Date: 1st to 23rd July 2016

Walkin Time: 11.00 AM

Walkin Venue:

Address 1: (Mon – Fri)
American Express Commercial Block -3,
Zone-6, DLF City Phase-V
Gurgaon – 122009.

Address 2: (Mon-Sat).
BF-1, 3rd floor ,
Above HDFC bank nearest metro Tagore Garden gate no-1,
New Delhi -110027

Address 3: (Mon-Sat).
E-2/7-8 Second Floor,
Near Subway, Above VLCC,
Main Market, Malviya Nagar,
New Delhi – 110017

Address 4: (Mon – Sat)
Flat – 23, 4th Block, Shankar Market,
Near Fire Station, Connaught Place
New Delhi – 110001 .

Contact Person: HR

Company Website: www.americanexpress.com/in/

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