Amazon Walkin Freshers in Hyderabad As Customer Service Associate On 21st May 2016

Company Name: Amazon

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Category: BPO

Job Position: Customer Service Associate

Salary: Rs. 1,75,000 – 2,75,000/- per annum

Qualification: 10+2, Any Graduate, Any Post Graduate

Documents Required:

• Updated Resume.
• Passport size photograph.
• Original Govt ID proof.

Job Description:

• An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
• Salary plus Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives.

Desired Skills:

• Excellent communication skills (written and verbal).
• Excellent documentation skills.
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills ability to clearly understand and state the issues customers present.
• Ability to concentrate follow customers issues without distraction to resolution.
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently.

Computer Skills:

• Ability to use a desktop computer system.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.
• Demonstrates an ability to learn in various media.
• Ability to successfully adapt to changes in the work environment.

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business need.
• Ability to maintain composure in highly escalated situations.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Note:

• Candidates applied in the last 6 months, will not be considered.

Walkin Date: 21st May 2016

Walkin Time: 10.00 AM to 3.00 PM

Walkin Venue:

Amazon Development Centre India Private Limited,
Building No: 9, 10th floor,
Raheja Mind Space, Hitec City,
Hyderabad – 500081
Land Mark: Opposite to Westin Hotel

Contact Person: HR

Company Website: www.amazon.in