Amazon Walkin For Digital and Device Alexa Support (0-5 years) in Hyderabad On 29th to 2nd August 2019

Amazon Freshers and Experienced Walkin Drive in Hyderabad For Digital and Device Alexa Support On 29th to 2nd August 2019. 10+2, Any Graduates, Post Graduates are eligible for this walkin drive. More details regarding Amazon Walkin is given below.

Company Name: Amazon

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Position: Digital and Device Alexa Support Associate (International Voice Process)

Salary: Rs. 2,80,000 – 3,30,000/- per annum

Qualification: 10+2, Any Graduation, Post Graduation

Eligibility Criteria:

• Freshers and Experienced candidates can apply.
• Aspirants residing in Hyderabad or willing to relocate to Hyderabad only can apply.
• Excellent Communication skills in English is a must.

Job Description:

• An Amazon Digital and Device Alexa Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Desired Skills:

Technical Aptitude:

• Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies.
• In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types).
• Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows).
• Basic awareness about Amazons Devices and Digital Services (Subscriptions).
• Awareness of latest trends and developments in the technology industry.
• Technically inclined with a drive to challenge existing processes and innovate.
• Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting.

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business need.
• Ability to maintain composure in highly escalated situations.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service.

Communication Skills:

• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers.
• Excellent documentation skills.
• Good comprehension skills ability to clearly understand and state the issues customers present.
• Ability to concentrate follow customers issues without distraction to resolution.
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  Work successfully in a team environment as well as independently.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Documents Required:

• Updated Resume.
• Identity Proof (PAN/Adhaar/License).
• 2 Passport size photographs.

How To Apply: 

• Subscribe Here and Apply For This Job, Directly Walkin to below mentioned venue.

Walkin Date: 29th to 2nd August 2019

Walkin Time: 10.30 AM to 2.00 PM

Walkin Venue:

Amazon Development Centre (India) Pvt Ltd,
6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ,
Survey No. 107 (P), Kokapet Village,
Gandipet Mandal, Ranga Reddy District,
Hyderabad.

Contact Person: HR Sruthi – 8328065891, HR Abhay – 9818176604, IVR Number – 9817730730

Company Website: http://careers.amazon.in.

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