Amazon Recruitment | Virtual Customer Support Associate (Work From Home) | PAN India

Amazon Recruitment in PAN India For Virtual Customer Support Associate (Work From Home). 12th, Graduates and Post Graduates are eligible to apply for this job. More details regarding Amazon PAN India Job Openings is given below.

Company Name: Amazon

Job Location: PAN India (Hiring office located in Hyderabad)

Job Position: Virtual Customer Support Associate (Work From Home)

Experience: 0 to 5 years

Salary: Rs. 2,50,000 – 4,50,000/- per annum

Qualification: 12th, Graduation, Post Graduation

Job Description:

• Amazon is hiring for Virtual Customer Support Associate (Work From Home).
• Job Type: Seasonal.
• Location: Work From Home in (Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Chandigarh).
• Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal.
• Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here.
• You won’t be asked to read from a script or learn dialogue by heart.
• Instead we’ll provide you with the training you need to problem solve for our customers.
• You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

• As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers.
• You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance.
• Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Basic Qualifications:

What qualifications do we need from you?

• Minimum Age: 18 years old.
• Have the right to work in India.
• Strong communication skills in English (both written and oral fluency).
• The availability to work varying shifts from Monday to Sunday within the operating hours.
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required).
• You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair).
• From a technical perspective, a minimum broadband connection of 100MB download speed and 10MP upload speed using a hard-wire ethernet internet connection (no WIFI).

What are your hours?

• This role requires working variable hours to match when customers need us most.
• You will work overnight/day/late shifts and your work week is minimum 40 hours.
• In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday.
• You may be required to work national holidays.
• You will learn more about your exact schedule closer to your start date.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented.
• Friendly and customer-focused in every situation.
• Ability to learn quickly and embrace change.
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance.
• Pension plan.
• Internet allowance.
• Lifestyle benefits and retail discounts through our Amazon Extras program.
• Expert training and ongoing opportunities to learn more and develop your skills.

Note:

• If this role sounds like it’s for you, then click on the link below to start the application process!
• You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role.
• You will have the option to save your application during the process and return to it if necessary.
• We recommend using a laptop/desktop computer in order to get the best experience.
• If successful, we will contact you about next steps!

How To Apply:

• Apply For This Job 1

• Apply For This Job 2

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