Amazon Recruitment | Support Analyst (0-2 years) | Hyderabad

Amazon Recruitment in Hyderabad For Support Analyst Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.

Company Name: Amazon

Job Location: Hyderabad

Job Position: Support Analyst – KDP – Work from office

Salary: Rs. 3,50,000 – 5,00,000/- per annum

Experience: 0 to 2 years

Qualification: Graduation, Post Graduation

Job Description:

• Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.
• The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store.
• The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly.
• Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.
• This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.

Basic Qualifications:

• Should be willing to work in night shifts.
• Excellent written and verbal communication skills required.

Preferred Qualifications:

• Additional computer skills certifications in web technologies are preferable.
• Experience in web-enabled software products or services is highly preferred.
• Should be able to understand a complex problem and respond to publishers.
• Basic familiarity with web technologies and HTML is highly desirable.
• Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
• Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
• Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required.
• College graduates preferred, mandatory.

Job Responsibilities:

• Must be able to interact with an external parties like customers and suppliers comfortably.
• Process and respond to phone calls and emails received from publishers.
• Respond to queries sent to the KDP forums.
• Investigate payment concerns brought up by customers.
• Route payment concerns to Accounts Payable.
• Reprocess stuck books through the system.
• Route issues and bugs that need engineering expertise to the development teams.
• Remove certain content as it is identified by the QA team.
• Notify vendors that their content has been removed.
• Maintain and improve a knowledge base with unique vendor requests and their solutions.
• Work on developing responses for common questions.
• Work with customer service manager in documenting process flows.

Additional Information:

• Domestic Relocation Provided: NO
• Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3 months).
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3 months).

How To Apply:

• Registrations are closed

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