Amazon Recruitment | SPS T4 Associate | Hyderabad
Amazon Recruitment in Hyderabad For SPS T4 Associate Position. Bachelor Degree candidates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.
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Company Name: Amazon
Job Location: Hyderabad
Job Position: SPS T4 Associate, Level 3 (Work From Office)
Salary: Rs. 3,00,000 – 4,00,000/- per annum
Experience: Freshers / Experienced
Qualification: Bachelor Degree
Job Description:
- The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS T4 Associate in our program.
- The T4 Associate is accountable for providing support on tickets governed by internal service level agreements.
- The T4 Associate is responsible for creating a high-performance culture that demonstrate levels of ownership, accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups’ experience.
- By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers, Brands and Vendors.
Job Responsibilities:
This includes, but is not limited to:
- The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service including the appropriate escalation of the issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Basic Qualifications:
- Bachelor Degree in any discipline with 0-10 years of experience.
- Excellent written and verbal communication in English.
- The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
Preferred Qualifications:
- Experience within a customer service environment.
- Desire to expand skills into new areas.
How To Apply:
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Registrations are closed