Amazon Recruitment | Selling Partner Support Associate (Work From Home) | Delhi / NCR
Amazon Recruitment in Delhi/NCR For Selling Partner Support Associate Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Delhi/NCR Job Openings is given below.
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Company Name: Amazon
Job Location: Delhi/NCR
Job Position: Selling Partner Support Associate – SPS (Work From Home)
Salary: Rs. 3,20,000 – 4,25,000/- per annum
Experience: Freshers / Experienced
Qualification: Any Graduation, Post Graduation
Job Description:
- The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
- The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
- The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
- A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for Phone/Chat & emails.
Job Responsibilities:
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Basic Qualifications:
- Education: Bachelor Degree in any discipline with 0-10 years of experience.
- Excellent written and verbal communication in English.
- Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
- Candidates willing to work on Phone/chat & emails (concurrent blended profile).
- During the first four months (Training & Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME).
Additional Information:
- Information security: You should be willing to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policy.