Amazon Recruitment | Investigation Specialist (0-3 years) | Bangalore

Amazon Recruitment in Bangalore For Investigation Specialist Position. Graduates are eligible to apply for this job. More details regarding Amazon Bangalore Job Openings is given below.

Company Name: Amazon

Job Location: Remote (Hiring office located in Bangalore)

Job Category: BPO

Job Position: Investigation Specialist

Experience: 0 to 3 years

Qualification: Any Graduation

Job Description:

• Amazon is hiring for Investigation Specialist.
• Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk.
• They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace.
• Investigators will be analytical and capable of succeeding in a fast-paced team environment.
• These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
• Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
• Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
• SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
• They may also be required to contact customers by phone.
• Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key Job Responsibilities:

This includes, but is not limited to:

• Researches and evaluates facts surrounding seller transactions.
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools.
• Documents their actions by providing detailed annotations.
• Communicates with external customers via phone or email during the investigation process.
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
• Understand the issue and make best use of the available resources to resolve it.
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
• Communicate with internal and external stakeholders.
• Understand performance metrics to create analysis for driving business goals.
• Meet predetermined and assigned productivity targets and quality standards.

A day in the life:

• These investigators review the Safe-T claims raised by the sellers and take Grant/Nogrant decisions basis the evidence provided.

About the team:

• The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners – Buyers, Brands, Vendors, Sellers, and Employees – in reality and perception.
• Scaling through technology, analytics & science and inverting the curve on headcount & cost growth.
• Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

How To Apply:

• Registrations are closed

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