Amazon Recruitment | Digital & Device Technical Support (0-5 years) | Hyderabad
Amazon Recruitment in Hyderabad For Digital & Device Technical Support Position. 10+2, Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.
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Company Name: Amazon
Job Location: Hyderabad
Job Position: Digital & Device Technical Support (Digital Devices and Alexa Support Associate)
Experience: 0 to 5 years
Salary: Rs. 3,65,000 – 4,38,900/- per annum
Qualification: 10+2, Graduation, Post Graduation
Job Description:
- Amazon is Hiring for Digital & Device Technical Support – Hyderabad.
- Candidates anywhere from Hyderabad are Eligible & Excellent communication skill is Mandate.
Job Responsibilities:
As an Amazon Technical Support Associate, you have a very clear purpose:
- To investigate and resolve queries regarding Amazons digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers.
- You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers.
- You will also be responsible for conducting escalations when necessary.
Eligibility Criteria:
- Minimum qualification is 10 + 2. Any graduate/PG is eligible to apply.
- Excellent English communication is Mandate.
- Should be flexible to work in shifts.
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
- Ability to communicate clearly with both internal and external customers.
- Good comprehension skills – ability to clearly understand and address customer issues appropriately.
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
- Good typing skills.
Additional Perks and Benefits:
- Over time and night shift allowance.
- Sodexo – Zeta meal.
- Insurance.
Please read the complete JD before you apply(Virtual interview link is below):
- To apply & complete the assessment, you will need a laptop/PC with Webcam and headphone with good microphone.
- Do not apply from mobile phone or Tablet.
- Use google chrome browser to take the assessment.
- Assessment should be attempted in an undisturbed environment with Stable internet connection (minimum 20Mbps).
- Assessment should be attempted only on a laptop/ desktop with functioning web camera & usage of Headphone with microphone is must Must be proficient in English.
How To Apply:
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Registrations are closed