Amazon Recruitment HyderabadAmazon Freshers and Experienced Recruitment in Hyderabad For Customer Support Associate (Work From Home) Position. 10+2, Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.

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Company Name: Amazon

Job Location: Remote (Hiring office located in Hyderabad/Secunderabad)

Job Category: BPO

Job Position: Customer Support Associate (Work From Home)

Salary: Rs. 2,60,000 – 3,12,000/- per annum

Experience: Freshers / Experienced

Qualification: 10+2, Any Graduation, Post Graduation

Job Description:

  • Amazon is hiring for Virtual Customer Service Associate – Hyderabad Location.
  • Hurry up and apply from the comfort of your home as we have limited opportunities.
  • Excellent Opportunity to start your career with Amazon CS for Work from Home customer service profiles.
  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required:

Communication Skills:

  • Excellent communication skills (written and verbal).
  • Ability to communicate correctly and clearly with all customers.
  • Excellent documentation skills.
  • Good comprehension skills ability to clearly understand and state the issues customers present.
  • Ability to concentrate follow customers issues without distraction to resolution.
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
  • Work successfully in a team environment as well as independently.

Computer Knowledge/Skills:

  • Ability to use a desktop computer system.
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
  • Excellent typing skills.
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
  • Demonstrates an ability to successfully navigate websites.
  • Demonstrates a proficient knowledge of email applications.
  • Demonstrates an ability to learn in various media.
  • Ability to successfully adapt to changes in the work environment.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and detail-oriented.
  • Ability to quickly and effectively prioritize work time in various departments to meet business need.
  • Ability to maintain composure in highly escalated situations.
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Additional Benefits Offered Excluding the package:

  • Zeta Meal Card – INR 1100/month i.e. INR 13200/- PA.
  • Internet Allowance – INR 1250/month i.e. INR 15000/- PA.
  • Health insurance benefits up to INR 5.0 Lacs.
  • Night Shift Allowance – INR 150/shift.
  • Overtime Allowance as per business requirement.
  • Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement).

Important/Mandatory Note:

  • Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
  • Candidate needs to be a Resident of Hyderabad Night Shift is mandatory as the team works 24×7.
    To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
  • Test is not compatible on mobile phone.
  • Post receiving the link the assessment has to be completed within 24 hrs.
  • It is mandatory to have excellent English and Hindi communication skill to be eligible for this voice role.
  • This will be a contractual role (6 Months).

Note:

  • Post registration kindly continue with the same mobile number and Email id for completion of all the assessment. Change in personal details will lead to elimination or rejection.
  • Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id. To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
  • Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs.

How To Apply:

BPO Jobs: Check Here

Hyderabad Jobs: Check Here

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