Amazon Recruitment | Customer Service Associate (Chat Process) | Hyderabad
Amazon Recruitment in Hyderabad For Customer Service Associate (Chat Process). 10+2, Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.
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Company Name: Amazon
Job Location: Hyderabad
Job Category: BPO
Job Position: Customer Service Associate (Chat Process)
Experience: 0 to 5 years
Qualification: 10+2, Graduation
Job Description:
- Excellent Opportunity to start your career with Amazon Customer Service profile of Customer Service Associate Chat Process
Eligibility Criteria:
- Minimum qualification should be 10+2.
- Excellent English communication skills.
- Comfortable working in Night Shifts with
- Candidate must be a resident of Hyderabad.
Preferred Criteria:
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure ‘Work-like’ environment with no disturbance during the work hours.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
Desired Skills:
- Action oriented, self-disciplined and organized.
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
- Ability to communicate clearly with both internal and external customers.
- Excellent comprehension skills – ability to clearly understand and address customer issues appropriately.
- Excellent composition skills – ability to compose grammatically correct, concise, and accurate written responses.
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
- Excellent Communication and typing skills.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
Salary Details:
- Compensation Fixed Range: 235000 to 282700 LPA.
Additional Benefits Offered Excluding the package:
- Zeta Meal Card – INR 1100/month i.e. INR 13200/- PA.
- Internet Allowance – INR 1250/month i.e. INR 15000/- PA.
- Health insurance benefits up to 5.0 Lacs.
- Night Shift Allowance – INR 150/shift.
- Overtime Allowance as per business requirement.
- Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off (The off days change based on business requirement).
Important/Mandatory Note:
- Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
- Night Shift is mandatory as the team works 24×7.
- To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
- Test is not compatible on mobile phone.
- Post receiving the link the assessment has to be completed within 24 hrs.
- It is mandatory to have excellent English communication skill to be eligible for this role.
- Candidate must be a resident of Hyderabad.
Registration Process:
- Post registration kindly continue with the same mobile number and Email id for completion of all the assessment. Change in personal details will lead to elimination or rejection.
- Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id.