Amazon Recruitment Hyderabad, Pune, DelhiAmazon Freshers and Experienced Recruitment in Hyderabad For Chat/Non Voice Process. 10+2, Any Graduate, Post Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.

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Company Name: Amazon

Job Location: Hyderabad

Job Position: Chat / Non Voice Process

Salary: Rs. 2,00,000 – 3,84,000/- per annum

Experience: 0 to 5 years

Qualification: 10+2, Any Graduation, Post Graduation

Job Description:

  • Amazon is hiring For Chat/Non Voice Process – Hyderabad Location.
  • Job Type: Work from home.

Eligibility Criteria:

  • Minimum qualification should be 10+2, Comfortable working in Night Shifts with excellent English communication skill.
  • Excellent English communication is mandatory.
  • Freshers can also apply.

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure ‘Work-like’ environment with no disturbance during the work hours.
  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service.

Knowledge & Skills Required:

Desired Skills:

  • Action oriented, self-disciplined and organized.
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
  • Ability to communicate clearly with both internal and external customers.
  • Excellent comprehension skills – ability to clearly understand and address customer issues appropriately.
  • Excellent composition skills – ability to compose grammatically correct, concise, and accurate written responses.
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
  • Excellent Communication and typing skills.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and detail-oriented.
  • Ability to quickly and effectively prioritize work time in various departments to meet business need.
  • Ability to maintain composure in highly escalated situations.

Additional Benefits:

  • Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA.
  • Night Shift Allowance INR 150/Night.
  • Overtime Allowance as per company policy.
  • Internet Reimbursement Up to INR 1,250 Per month on submission of bills.
  • Desktop Provided by Amazon for Work.
  • Five days working.
  • Night Shifts.
  • Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme.

Note 1:

  • Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off (The off days change based on business requirement).

Note 2:

  • Post registration kindly continue with the same mobile number and Email id for completion of all the assessment. Change in personal details will lead to elimination or rejection.
  • Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id.
  • To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs.

Important/Mandatory Note:

  • Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
  • Night Shift is mandatory as the team works 24×7.
  • To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
  • Test is not compatible on mobile phone.
  • Post receiving the link the assessment has to be completed within 24 hrs.
  • It is mandatory to have excellent English communication skill to be eligible for this voice role.

How To Apply:

  • Registrations are closed

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