Amazon Freshers Recruitment | Virtual Customer Service Associate (0-5 years) | Pune
Amazon Freshers and Experienced Recruitment 2020 in Pune As Virtual Customer Service Associate (Work From Home). 12th, Any Graduates are eligible to apply for this job. More details regarding Amazon Pune Freshers Job Openings is given below.
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Company Name: Amazon
Job Location: Pune
Experience: Freshers / 0 to 5 years
Job Category: BPO
Job Position: Virtual Customer Service Associates – Work from Home (Chat Process)
Salary: Rs. 2,06,000 – 2,48,000/- per annum
Qualification: 10+2, Any Graduation
Eligibility Criteria:
- Candidate must be a resident of Pune or willing to relocate, Minimum qualification should be 10+2, Comfortable working in 24/7 shift (Include Night Shifts).
Job Description:
- We are inviting aspirants for Customer Service opportunity with Amazon.
- If you are flexible to work in shifts (including night shifts), possess good computer knowledge and have communication skills with the zeal to excel! We are looking for YOU!
- Job Type: Permanent and Contractual Roles.
Customer Service Associate:
- An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Virtual Customer Service (VCS):
- It is a ‘Work from Home‘ model for India CS.
- VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.
Desired Skills:
- Action oriented, self-disciplined and organized.
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
- Ability to communicate clearly with both internal and external customers.
- Good comprehension skills – ability to clearly understand and address customer issues appropriately.
- Good composition skills – ability to compose grammatically correct, concise, and accurate written responses.
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
- Good typing skills.
Preferred Criteria:
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure ‘Work-like’ environment with no disturbance during the work hours.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
Additional Benefits:
- Meal Card, Medical Insurance covered, Overtime Allowance (If applicable) & Night Shift Allowance (If applicable) & Internet Allowance (Only for Work from home).
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Copy this link to the URL of your browser, tinyurl.com/amazon-test-2020.
- Once you are on this page, register & apply to undergo the prescreening assessment. The time frame to Register yourself is only from 14th to 25th April 2020.
- The ones who register themselves would receive the link for the Assessment on first come first served basis.