Allscripts Freshers Recruitment | Associate Service Desk Analyst (0-2 years) | Pune
Allscripts Freshers and Experienced Recruitment Drive in Pune As Associate Service Desk Analyst. BE, BTech, BS, BA Graduates are eligible to apply for this job. More details regarding Allscripts Bangalore Recruitment 2020 is given below.
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Company Name: Allscripts
Job Location: Pune
Experience: Freshers / 0 to 2 years
Job Category: IT | Software
Job Position: Associate Service Desk Analyst
Qualification: BE, BTech, BS, BA
Job Description:
- The primary purpose of this role is to provide service desk support to client users and any other duties as needed.
- May require local travel.
- May require other travel for business needs.
- May be required to work off hour shifts or be assigned to an on-call rotation.
- 24/7 Support
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
Eligibility Criteria:
- BA or BS degree preferred or other relevant combination of training and experience.
- 0- 2 years entry level to moderate experience in providing service desk support preferred.
Job Responsibilities:
- Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible.
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
- Assist in the maintenance of the Service Desk Knowledge Base.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.