Accenture Walkin Freshers in Hyderabad As Technical Support Associate On 17th September 2016
Company Name: Accenture
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Job Location: Hyderabad
Experience: Freshers/Experienced (0 to 3 years)
Job Type: Walkin
Job Category: BPO
Job Position: Customer Service / Technical Support Associate
No.of Openings: 40
Qualification: Any Graduation
Eligibility Criteria:
- Must be a Graduate & have all original mark sheets & certificates and not pursuing any full-time course.
- 0 to 36 months of hardware/software & PC support experience (mobile device, Android, e-commerce, consumer electronics, wireless networking, electronics repair, software/OS troubleshooting etc.)
- Fresher with Excellent verbal, Written, and interpersonal communication skills in English.
- Excellent customer service skills, as previously demonstrated.
- Ability to troubleshoot and resolve technical problems individually or in a team environment.
- Ability to demonstrate customer empathy, excellent customer diplomacy skills, and problem ownership – go above and beyond to provide magical support.
- Openness to work in 24/7 environment, including night shifts and holidays.
- Candidates already attended Interview with us in last 3 months are not eligible.
Job Description:
- The objective of the job is to provide world class customer and technical support.
- Experience with web computing, Android and Chrome devices, and other current consumer web-enabled technologies is required.
- In addition, excellent written and oral communication skills are critical for interfacing with clients and working in a close knit team environment.
Job Responsibilities:
- Provide customer and technical support to customers through Email and Chat requests.
- Process warranty and replacement requests for products.
- Communicate bug fixes and new product enhancements to customers.
- Report enhancement requests received from customer regarding hardware, application, or documentation.
- Independently identify , troubleshoot , document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures
Documents Required:
- Updated and Printed copy of resume.
- 1 Passport size Photo.
- Education (Originals + Photocopies).
- Photo ID Proof, Pan Card (Original and Photocopies).
- Experience (Previous and Current Organization) – For Experienced Candidates.
Walkin Date: 17th September 2016
Walkin Time: 10.00 AM to 1.00 PM
Walkin Venue:
Accenture,
Building No 1A & 1B,
Raheja Mind Space, Hitech City,
Hyderabad.
Contact Person: Sheeba
Company Website: www.accenture.com